Frequently Asked Questions
To order your custom royal portrait, simply select your desired template, upload a high-quality photo, and complete the checkout process. Our professional artists will then create your custom portrait, which will be printed on a high-quality canvas and shipped to your address.
Yes! Our skilled artists can craft a royal portrait from almost any photo you provide. Just make sure it is high quality, well-lit, and has a clear view of the subject's face.
For our hand-drawn custom portraits, we don't provide a preview before ordering. However, after placing your order, we'll send you a preview within 1-3 business days, where you can request unlimited revisions until you're satisfied. We're confident you'll love the final result!
Absolutely! Our artists can make various adjustments to your portrait, such as hair length, color, accessories, skin tone, and more. Some major adjustments, like adding pets or custom backgrounds, may incur additional costs. Just let us know your requirements, and we'll do our best to accommodate them.
Your satisfaction is our top priority. If you're not happy with your portrait, contact our support team at support@royalize.com, and we'll work to make it right. If we can't resolve the issue, you're covered by our 100% risk-free money-back guarantee.
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your order's progress and estimated delivery date.
Yes, we ship our products worldwide. International shipping costs vary based on the destination and will be displayed during checkout.
If your package is lost, we'll send you a new one free of charge. If it arrives damaged, contact us immediately, and we'll print and ship a replacement at no extra cost.
Processing times for Customizable Canvas products are 1-3 days. Production time for personalized products ranges from 2-7 days, depending on the seasonal order volume. Shipping times vary depending on location and time of year. Please check our Shipping Policy for more details
Please reach out to us at support@royalize.com, and our customer support team will respond to your inquiry within 1 business day.
We offer secure shopping and accept payments via PayPal, Credit card, Debit card, VISA, Mastercard, Amex, Discover, JCB, and Diners Club, providing you with a range of convenient payment options.
